I love Flashwear trainers we buy them all the time. But on this occasion I bought 2 pairs, on one the design wasn’t right and the others were too small. I hadn’t spotted any returns label and had thrown both plastic packaging out. Have since tried to get into contact - surprisingly difficult. The online chat unavailable to answer twice, can’t get a reply on email. I’ll call them after Christmas but this is always the impression the company gives. Fantastic product but the after care really needs work if you are to make your customers feel more valued especially loyal ones such as myself.