All items must be returned to us before a refund or replacement is issued.
Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. We will not accept any returns with stains, marks or blemishes.
HOW TO RETURN AN ITEM
Please complete the returns section of your invoice which will have arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order. If you have misplaced your invoice please include a short note including your name and order number and let us know if you would prefer an exchange or a refund.
Package up your returned item carefully and stick the returns address label provided on the bottom of the invoice to your parcel. Please note this returns label is just an address label and does not cover any postage costs.
All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.
I WOULD LIKE TO EXCHANGE AN ITEM
We will process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.
I WISH TO RETURN MY ITEM FOR A REFUND
We will issue your refund within 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
I HAVE RECEIVED A DAMAGED ITEM
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail us quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.
DISCOUNT CODES AND VOUCHERS
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
To return your product, you should mail your product to: Unit 8 Musk Lane Ind Estate Dudley GB DY32UH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary
DELIVERY OPTIONS & TIMES
For orders being shipped within the UK, we use the following delivery method,
For orders shipped outside the UK, we use Royal Mail International Signed For services.
For orders being shipped outside of the UK, we aim to deliver to Western European destinations within 4-5 working days, Eastern European destinations within 6-7 working days and worldwide within 9-10 working days.
WHAT ARE THE DELIVERY CHARGES?
For deliveries outside the UK. International Signed For delivery option is either £14.99 (Europe) and £18.99 (Rest of World) which is a tracked and signed for service.
WHERE DO YOU DELIVER?
We deliver worldwide to most destinations.
DO YOU DELIVER TO PO BOXES?
Unfortunately we are unable to do at this moment.
CAN YOU DELIVER TO A BFPO ADDRESS?
Yes we can do if required, simply enter your BFPO address details into our shipping address field making sure you select UK as the country. You will then be charged the standard UK delivery rate.
PROVIDING A CORRECT AND VALID ADDRESS
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us by Royal Mail in which case we will let you know straight away. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact [email protected] immediately.
ITEMS RETURNED DUE TO NON DELIVERY
If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs incurred to re-send the order. We will charge to re-send the order via Recorded Delivery.