FAQ/HELP

Delivery/Warranty FAQ

Yes, Simply contact us and we will be happy to exchange them, you can contact us via email, chat or phone.

Yes you can choose next day delivery which will be delivered by Royal Mail on a 24 hour tracked service.

Yes we ship to Europe, USA and Canada, all items are dispatched from our warehouse in the UK.

The Company

 Most of our shoes are uniquely designed by us and have been tailored to last, we believe our designs to be most current and innovative, we can custom make shoes for our customers with light up in mind.

 We are based in the UK in thee heart of the West Midlands, all our products are in stock and delivered from our UK warehouse.

We will attempt to make size modifications on any orders once they are placed. Contact us immediately if a size change needs to be made. If the order has been shipped, unfortunately we will not be able to make any changes. Also, we will only ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.

LED Shoes FAQ?

Located on the inside of your LED Shoes is a charging port, press directly below the charging port to turn the lights on, to turn off the lights, press and hold the same button until the lights go off. 

Our light up shoes are designed with 7 LED static colour options that are available in red, yellow, green, blue, purple, aqua and white, in addition our light up trainers also has one LED strobe setting and two LED colour changing options that rotate through each of the 7 colours.

Not entirely, a little rain is fine but submerging them in water will damage the LED circuit and battery.

 Great, we are so happy they are your favourite choice of footwear, you can purchase replacement batteries if they not longer are charging or the battery is not lasting as long as it was.

We hate waiting too, but this happens sometimes. Email: sales@flashwear.co.uk and we will let you know when they will be restocked.

 Good news! we can fix them, as long as the LED bulbs are not defective.

 Simply hold the red button in for 10 seconds (the button is situated the side of the charger port)