All items must be returned to us before a refund or replacement is issued.
At Flash Wear we understand that sometimes you may need to return or exchange a product - to ensure we can support any request for a return or exchange customers need to follow our Returns & Exchange procedures below:
Simply and Easy Policy:
1. Unworn Clothing/Footwear within 30 days will be offered a refund or exchange.
2. Worn LED Footwear only within 60 days will be offered a repair.
If your shoes are not charging or turning on please click 'Information' on the top menu, click 'user manual' and follow steps to check the battery connections have not become dislodged.
HOW TO RETURN AN ITEM
Please complete the returns section of your invoice which will have arrived with your order. Please make sure you fill in all your details as required so that we can link your return with your original order. If you have misplaced your invoice please include a short note including your name and order number and let us know if you would prefer an exchange or a refund.
Package up your returned item carefully and stick the returns address label provided on the bottom of the invoice to your parcel. Please note this returns label is just an address label and does not cover any postage costs.
All you need to do now is take your parcel to your local Post Office to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.
As soon as we receive your returned item we will organise the exchange or refund for you and email you to let you know that this has been arranged.
I WOULD LIKE TO EXCHANGE AN ITEM
We will process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.
I WISH TO RETURN MY ITEM FOR A REFUND
We will issue your refund within 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
I HAVE RECEIVED A DAMAGED ITEM
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail us quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.
DISCOUNT CODES AND VOUCHERS
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
To return your product, you should mail your product to: Unit 8a GK Trading Estate, Hayes Lane , Stourbridge , DY9 8QX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.